SERVPRO of New Haven Employee Photos

female employee with black hair and a big smile

Laurie Maffeo

Laurie (Art) wears many hats being the Owner's Assistant, Marketing Assistant, and Accounts Receivable at SERVPRO of New Haven since December 2014. She studied at Central Connecticut State University, where she majored in Media Arts.  Her biggest asset is her friendly, organized and efficient work ethic. Her Go-Getter mentality is exactly how she plans to reach her goals of increasing revenue & morale here at SERVPRO.  In her free time, Laurie enjoys painting, refinishing furniture, and spending time with her family.  “Tomorrow belongs to those who can hear it coming.” -David Bowie  #TEAMRANDOLPH

male posing with a tie and jacket

Tommy Burke

Tommy is our General Manager at SERVPRO of New Haven since April 2014. His extensive training and experience (he also worked 11 years for two other companies) in the restoration industry bear listing. He has traveled to multiple states to obtain certifications in 16 different categories.

  • WRT-water damage restoration technician
  • ASD-applied structural drying technician
  • Commercial Drying Specialist
  • FSRT-fire and smoke damage restoration technician
  • Health & Safety
  • OCT-odor control technician
  • CCT-carpet cleaning technician
  • Carpet repair and reinstallation
  • UFC-upholstery and fabric cleaning
  • Journeyman textile cleaner, fire and smoke, water restores, master fire and smoke restores
  • Certified Mold and licensed
  • Biohazardous Recovery Tech

Tommy is proud to be part of a team that engages in cooperation and strives for professionalism and customer service. With all his bona fides, his goal is to train our team constantly with new innovative techniques that translate into the best customer service possible. It is no surprise that Tommy's talents and hobbies outside of the workplace are--Talking About Work! His favorite quote is, "Those who fail to plan, plan to fail."  #TEAMRANDOLPH

female employee posing with a white top and black sweater

Holly Jendrzewski

Holly is our Account Manager here at SERVPRO of New Haven. She has kept the books since March of 2020. Before joining our team, Holly worked at Verizon for nine years. Holly enjoys working with the office staff, sales and marketing reps, and all the production technicians. The opportunity to help people in a more untraditional way excites Holly as she strives to help our brand grow, grow, grow. When not at work, she loves being a mom, kickboxing, and cooking.

Male employee in a black logo SERVPRO jacket, posing

Andrei Huertas

Andrei has been a Production Manager at SERVPRO of New Haven since December 2006. He started his career in construction and has worked his way to over 14 years of restoration crew experience. Andrei is certified in Water Damage Restoration (WRT), Carpet Cleaning (CCT), Applied Structural Drying (ASD), and Applied Microbial Remediation (AMRT.) Andrei's company's goals are to improve his management skills to provide our customers with the best possible service. Also, he would like to utilize his ability to interact and translate with Spanish speaking customers. His favorite motivational quote is "No dejes para manana lo que puedes hacer hoy." Why wait for tomorrow what you can accomplish today." When not at work, Andrei loves to play soccer, fish, and spent time with his familia. Dedication and hard work, pay off" #TEAM RANDOLPH

male employee, bald on top, blue shirt posing

Jerry Kotlarz

Jerry is the Office Controller at SERVPRO of New Haven since September 2008. Prior to his great career here at SERVPRO, Jerry was dedicated to the Automotive Finance Management field. He encompasses new technologies and is always looking to improve/simplify the way we do things. Jerry's technical know-how and skills are a huge asset to the team and how we perform. "If you can't find the time to do it right the first time... how will you find the time to do it again?" #TEAMRANDOLPH

John Crosby

John has been a Crew Chief & Water Damage Technician at SERVPRO of New Haven since April 2015. He started his career in construction and since worked his way to being certified at In House Water Specialist Training, Blood Pathogen and Pack & Moving here at SERVPRO. John is a very motivated member of our crew with goals to one day works in our Marketing Department. Outside of work John is a song writer/ musician. " If you ain't living on the edge, then you're taking up too much space" #TEAMRANDOLPH

Male employee posing in a black cap and SERVPRO logo hoodie

Nick Mousch

Nick joined SERVPRO of New Haven in November 2015 and has developed his skill set to become a Production Manager. He has experience as a Wendy's manager, which helped him to hone his skills in communication and customer service. Nick can handle a forklift, is accredited by the IICRC in numerous categories along with being ServSafe trained, and is DryBook knowledgeable. Nick strives to learn as much as he can to help others, including his fellow workers--"Team Randolph." He loves to hang out with friends, enjoys stand-up comedy and the challenge of a good video or board game. Nick's favorite motivational quote is "With great power comes great responsibility." -- Uncle Ben

White middle-aged male with light hair and a broad smile wearing spectacles and striped, button-down shirt

John Fitzgerald

As our Sales & Marketing Rep, John is your go-to contact for questions or concerns about your job.  He keeps himself informed on the status of your job and is empowered to resolve any issues that may arise.  You may have met John as he remains active in the business community.  He has been a key factor in our success in the community by engaging with business owners and insurance representatives to understand their needs and catering our services to meet them.