If you have a fire or water emergency, please call us now at (203) 234-1100

To have the optimal experience while using this site, you will need to update your browser. You may want to try one of the following alternatives:

Fire & Water - Cleanup & Restoration

Archived Blog Posts

Heaters Are Essential To Water Recoveries In New Haven

11/17/2019 (Permalink)

water damage in home Give our SERVPRO of New Haven team a call anytime you need us at (203) 234-1100.

Why Heaters Are Vital to New Haven Water Recoveries in Winter

During the winter months, our SERVPRO team faces some of the most substantial volumes of water loss incidents throughout New Haven. Because of cold snaps that can damage plumbing to ice damming building along the eaves of rooftops, the frigid conditions can lead to multiple avenues that damage your home with moisture and direct water penetration. Finding the most effective strategies for drying up these damages is vital to protecting your home.

Many homes throughout the region are no strangers to the use of portable heaters in the winter, but a similar technology can get used by our professionals to address water damage in New Haven residences better. Direct heaters have multiple functions in a home after a water loss incident, and that is why it arrives with our technicians dispatched to these emergencies at any hour of the day.

Our technologies harnessing direct heat to more efficiently evaporate saturation and moisture are a vital element to our drying efforts at any time of the year. Our experts can make this process even more efficient through tenting procedures that utilize our thick 6mil plastic sheeting taped down and held in place with sandbags. The objective with tenting is creating a small work area where equipment like our dehumidifiers, drying mats, air movers, and even direct portable electric heaters can better serve their specific purposes.

While the manipulation of the temperature can help to increase the rate in which drying can occur, our portable heating units can also be vital for your home in situations where power gets lost. Under substantial water loss scenarios, homes must temporarily sever their electricity to prevent danger to the family or our SERVPRO professionals until extraction and recovery complete. Our field generators can produce the power to keep our customers warm while water loss restoration continues in the drying zone.

We're always doing what we can to help our customers through traumatic emergencies that can damage homes and their occupants. Our electric heaters can help speed up drying and make the restoration more comfortable for our customers, even amid a substantial loss incident. Give our SERVPRO of New Haven team a call anytime you need us at (203) 234-1100.

For more about New Haven click here.

SERVPRO Provides Real-World Solutions to Mold Remediation in Hamden Commercial and Industrial Sites

10/26/2019 (Permalink)

Hairy, mold spores Don't Let Mold Spores Ruin the Indoor Air Quality of Your Hamden Office--Call SERVPRO for Remediation

Restoring Normal Indoor Air Quality after a Case of Commercial Mold in Your Hamden Office

Mold has a musty smell, which can make your Hamden office uncomfortable. Apart from the smell, mold also releases spores and other debris into the air, which can have adverse health effects on the occupants. Even if mold colonies are not in view, such as when they develop in wall cavities or above the ceiling, their effects on the IAQ is the same as when developing in the open.

Restoring indoor air quality after discovering commercial mold in your Hamden office requires an understanding of how the problem develops. When materials in a building are wet or damp over extended periods, bacteria and mold colonize these materials. The growth process releases microscopic airborne particles, while the Microbial Volatile Organic Compounds produced, release the musty odor associated with mold. Mold can also develop in the HVAC system, which further compromises the air quality in your office. Poor air quality is often the root cause of a "sick office."

Removing all mold colonies and debris from the structure is the first step towards improving air quality. Our SERVPRO technicians use different approaches, including:

    HEPA Vacuuming
    Damp Wiping
    Wire brushing or other forms of agitation
    Removal of porous materials

Vacuuming helps remove loose debris and spores from surfaces. The use of HEPA filtered vacuums helps because they capture 99.97% of particles as small as 0.3-micron, ensuring none of the spores and mold debris escapes into the air. Damp wiping helps remove debris adhering to the surfaces in the affected areas. It also helps kill spores and prevents further growth, especially when we use cleaning agents with antimicrobial and antibacterial properties. In case of massive growth on porous surfaces, removing the material is necessary because cleaning procedures cannot remove the root hyphae that penetrate below the surface.

 When demolishing affected areas, it is possible to release mold debris, further compromising the indoor air quality in your office. Our SERVPRO technicians take various steps to prevent this, including creating isolation zones and running negative air pressure machines during demolition.

Quality indoor air quality is necessary for comfort and maximum productivity in the office. Call SERVPRO of New Haven at (203) 234-1100 to help. We're Faster To Any Size Disaster.

Regulating Humidity Levels After Hamden Flood Damage

10/20/2019 (Permalink)

SERVPRO equipment on the floor of a room. Your Hamden home can go back to normal after a flood.

Let us help you through the flood in your Hamden community.

Hamden homes call for immediate attention to extract water in the event of a flood. Our team of trained technicians at SERVPRO can help you to protect your home and your family from potentially hazardous conditions. We offer a range of containment and cleanup strategies that help to keep microbial threats to a minimum.

Something that remains vital after a flood event is controlling the humidity by containing the area. We have proven methods we use for addressing flood damage in Hamden and the surrounding areas. Our team can quickly get inside to work on drying out construction materials and structural elements using the latest equipment and technology. Dehumidification is done to not only mitigate water and moisture damage from the flooding but also to help keep secondary damage from forming due to prolonged exposure.

While homeowners often turn to dehumidifiers within the drying zones, there is more to effective drying and moisture control. Such units are elemental for the drying process, but SERVPRO technicians know that proper leveling of the moisture content in the air can speed up restoration efforts. Once the area is disinfected and cleaned thoroughly, our team can then employ the use of air movers to dry the space efficiently.

Something that only flood damage and water restoration professionals know is the proper way to create negative pressure in the drying zone. SERVPRO technicians can use hydroxyl generators and negative air chamber units to help clean environmental contaminants by way of HEPA filtration. This technology works to trap and exhaust these contaminants outside the home. When using these specialized units strategically, we can manage relative humidity and dehumidify your home to limit the impact of secondary water damage. The impact includes the potential hazards involved in mold growth.

We know that flood damage is a situation that can be both hazardous and costly for any homeowner. SERVPRO of New Haven has teams at the ready for mobilization 24/7 to help if disaster strikes. All you have to do is give our staff a call at (203) 234-1100.

To learn more about Hamden, click here.

Our Professionals Can Save Your Fire Damaged Garage In Hamden

10/17/2019 (Permalink)

damaged kitchen after a fire and everything is covered in soot SERVPRO of New Haven is Faster to Any Size Disaster, no matter when it occurs in your home.

Garage Fire Damage in Hamden Can Be Mitigated By Professionals

Garage fires are not something the average homeowner has to consider every day, but according to the US Fire Administration, approximately 6,600 garage fires occur in the United States every year. The most prevalent cause of these fires is electrical failure. A light with faulty wiring that catches fire near flammable materials like a wooden workbench can be all it takes for fire damage to affect your home.

When fire damage occurs in your Hamden residence, SERVPRO technicians and franchise owners have extensive training in cleanup and safety.  Commercial-grade materials and comprehensive education mean that homeowners get a safer, more thorough clean that protects their home and possessions.

Tips for Preventing Garage Fires
• Keep your garage clean. Not only does clutter make it easier to address a fire when it happens, but it also means fewer materials available to stoke the flames.

• Store flammable materials separately. Put aerosols, motor oil, propane, paint, and other flammable items in a shed or other area unconnected to the home.

• Avoid overloading outlets. Overloaded outlets are one of the most frequent causes of garage fires, so be mindful of electricity use to minimize risks. Using extension cords can create additional risk for wire failures that can start a fire.

• Install a heat alarm. Many garages do not have smoke alarms and may set them off accidentally due to hot temperatures or exposure to dust and fumes. Heat alarms can alert you to unusual changes in temperature that indicate a fire more reliably.

SERVPRO Can Restore Your Possessions
After a team reaches your home, they can get started right away on addressing soot, fumes, and residues generated by a garage fire. SERVPRO uses a variety of advanced cleaning techniques to restore items, including wet and dry cleaning, immersion in eco-friendly cleaners, and much more. If your tools and home repair items are covered in soot, ash, or residues, a combination of immersion, abrasives, spray cleaning, and other techniques may be utilized for restoration.

Lingering odors are common after a fire and can be combated with a combination of industrial cleaners, adequate ventilation, odor counteractant beads, and commercial-grade deodorization. If air is particularly dirty, HEPA air scrubbers can catch odor-causing particulates as small as 0.3 microns in size.

SERVPRO of New Haven is Faster to Any Size Disaster, no matter when it occurs in your home. Call (203) 234-1100 today to get speedy and reliable emergency service.

For more about Hamden click here.

SERVPRO Can Provide Multiple Flood-Related Services to Our New Haven Customers

9/26/2019 (Permalink)

Plastic Model House with a Tree Leaning Against the Roof from a Storm SERVPRO, Storms, Flooding, and Much More Restoration for Damaged Homes in New Haven

Tree Removal and Extraction after New Haven Flooding

Powerful storms are enough to reach New Haven and down powerlines, uproot trees from the soil, and send circulating debris to cause even more damage to area homes. Properties here are also susceptible to flooding, especially in the lower-lying regions. Those that have structural concerns on account of roof damage or falling trees can also be in a vulnerable position to combat the often hazardous conditions of floods.

Fallen trees can cause significant damage to a house, but even more pressing is the flood damage in New Haven properties that can follow. Through roof destruction to broken windows and missing siding, a tree can destroy portions of your home’s exterior. These vulnerabilities become penetration points for the heavy rainfall. The priority of our SERVPRO team when they first arrive at the damaged address is to address structural vulnerabilities to reduce further water penetration that can amplify flood damage.
 
Our professionals work quickly to identify the structural concerns with the property as soon as we arrive. As much as we must get extraction and other mitigation services started, without addressing breaches in your home’s defense, you continue to leave the property vulnerable to further flooding. We have a comprehensive approach to restoration and recovery, offering both experienced and trained technicians as well as seasoned contractors in-house that can work to begin emergency construction projects as soon as our SERVPRO team first arrives. These tasks include board-ups, tarping, temporary fences, and the removal of the fallen tree if it still poses an immediate threat to your property.
 
Once the structural concerns have gotten addressed temporarily, our professionals can get to work on removing standing water and migrating moisture with a combination of our extraction equipment and drying tools. Our machines, like the trash pumps and portable sump pumps, provide fast and continual removal of water to the outside of your home or a designated drain point. If the floodwaters have receded, we can use vacuuming equipment to extract the residual water.
 
Fallen trees present multiple risks for homeowners, especially amid a storm. With the weight crashing against your house, many property owners can almost immediately need to contend with the flood effects that follow substantial breaches. Let our SERVPRO of New Haven restorers and contractors work together to make this disaster “Like it never even happened.” Give us a call today at (203) 234-1100.

Steps SERVPRO Takes to Restore Commercial Water Damaged Carpet in New Haven

9/12/2019 (Permalink)

desks and chairs in office workspace When offices experience a water loss event, SERVPRO to the rescue! We can quickly extract the water from your carpet.

Restoration of Wet Carpet from Commercial Water Damage in New Haven

Very little smells worse than wet carpeting from a commercial water damage event. This odor is even more significant when the water sat overnight and discovered the next morning. Because of the way water degrades quickly, fast clean up is vital to stop the investment in the property's carpeting from becoming a water loss casualty.  

Since SERVPRO technicians are available 24-hours daily to cleanup commercial water damage to New Haven properties, the fast action makes the difference between whether it is a clean, gray or black water mitigation for the property. 

Safety First in Water Cleanup Situations

SERVPRO technicians test the water to ensure there are no harmful bacteria or chemicals present and choose the appropriate extraction methods for fast removal of the water. If exposure to water included sewage or sat longer than 48 hours before cleanup, carpet requires removal per biohazard disposal methods. 

Carpet Cleanup Requires Specialized Applications

Due to the porous nature of commercial carpet and padding, a standard wet/dry vacuum cannot do the job sufficiently to avoid odors or the potential for mold growth. SERVPRO has powerful equipment with specific attachments to work on carpet and eliminate most of the water for faster drying.  

Mold is Always a Concern

After water damage, particularly in porous materials such as carpet fibers or behind baseboards, technicians apply proactive efforts to limit the possibility of mold growth. These efforts include thorough drying, antibacterial cleaning solutions, and the use of antimicrobial sealants.  

Deodorizing is Crucial

Water leaves its unique signature scent, and SERVPRO technicians often use a multi-layered approach to treating odor left behind, especially in the carpet fibers. Covering foul odors is not enough, and the technicians deploy equipment designed to neutralize airborne odors at the molecular level.  

Sealing After Cleaning Keeps Carpet Looking Great Longer

Once the carpet in the commercial property has soils and residues removed, the application of a professional-grade fiber sealer assists in keeping high traffic areas looking cleaner for longer and with regular maintenance can work to extend the life of your commercial carpet thereby protecting your investment. 

Call SERVPRO of New Haven at (203) 234-1100 when you need fast action against commercial water damage in your New Haven business property. They arrive fast and work to get your business reopened without a sign of the damage "Like it never even happened."

More about New Haven.

The Danger of Flood Damage in New Haven Can Be Seen in the Water

9/3/2019 (Permalink)

Little boys washing hands and playing with water SERVPRO can help with all types of water damage that can occur in your home.

Types of Water that can damage your home

Safety is one of the most important considerations we make when working with flood damage in New Haven. Floods can be unpredictable and devastating and may cause severe health effects even with appropriate protective equipment and precautions. We use the clean/gray/black color scale to identify the risks associated with flood damage in local homes. 

Clean water flood damage in New Haven comes from water sources inside the home, such as an overflowing bathtub or from rain that enters the home through a window or open door. This water is generally safe and poses few health concerns, but with time, it can start to become contaminated. 

Gray water is more dangerous than clear water. Most of the time, gray water we encounter in local homes is the result of clean water that develops bacteria and mold growth. 

The most dangerous type of flood damage involves blackwater. Blackwater may not always be black, but is often murky and hard to see through. This type of water contains many contaminants and should be avoided by you at all costs. 

SERVPRO of New Haven has the expertise necessary to handle unsafe flood damages. Call us at (203) 234-1100. 

New Haven, CT

Our Certified Technicians Are Prepared For Your New Haven Flood Restoration Services

8/28/2019 (Permalink)

A fireplace that has suffered from fire damage SERVPRO says to inspect your damper and flue at least once a year before the cold season arrives. We are here to help, call us 24/7.

Professional Flood Damage Management in New Haven

When heavy rainfall stresses storm sewers and residential gutter and downspout systems in New Haven, the result can be flooded lower levels, basements, foundations, or crawl spaces. Extreme weather patterns during the mid to late summer can result in many inches of rain falling in a short period. Repeated storms “training” rainwater over the same locale over hours or days also exposes areas to flooding. Our team can help you remove the influx and dry out your home to prevent secondary damage.

Flood Damage Takes Many Shapes

Flood damage in New Haven does not always stem from an overflowing waterway. “Flash floods” are a phenomenon experienced in many places when torrential rainfall collects on roadways or washes from elevations, acting like a creek or river breaching its banks. The effect is similar, with residences in the path vulnerable to inches to feet of water intruding, submerging crawl spaces or filling the lowest story of a house with highly contaminated water.

Contamination Requires Professional Action

Relatively clean water is already incredibly damaging to conventional building materials. Porous structures crumble, wood warps, metals rust, and the stage is set for destructive microbial growth. When sewage, yard and road chemicals, organic debris, dirt, and a host of other solids and dissolved substances add to the mix, safety and health concerns increase. SERVPRO is poised 24 hours a day, 7 days a week to assist members of our community in collecting, containing, and disposing of contaminated water fast, following local hazardous waste regulations.

Cleaning and Disinfection Using EPA-Registered Products

After containment and disposal of contaminated flood waters SERVPRO’s Institute of Inspection, Cleaning and Restoration Certification (IICRC)-trained technicians clean the affected surfaces with products tested and registered by the Environmental Protection Agency (EPA). We also use EPA-registered disinfectants to kill and inhibit the growth of the wide range of pathogens that contamination can introduce into your home. 

Efficient Structural Drying

After water removal, cleaning, and sanitization SERVPRO technicians utilize principles learned during the IICRC-approved Applied Structural Drying (ASD) course. We measure moisture levels, establishing baselines that help us determine and work toward implementation of drying goals. Heat and the action of air movers encourage absorbed water to vaporize. Then our high-efficiency dehumidifiers capture the moisture for disposal.

SERVPRO of New Haven is your resource when residential flooding presents a challenge. Call us at (203) 234-1100 to set up an evaluation after heavy rains infiltrate your home.

See more about New Haven.

Your New Haven Home Can Be Saved By Our Fire Damage Experts!

8/12/2019 (Permalink)

Give our specialists a call anytime you need us at (203) 234-1100.

Preparing For Fire Restoration In Your New Haven Home

Many New Haven homeowners can attest to their lack of skill and technical knowledge with niches like fire loss recovery. If a disaster like this has taken place in your property, even on a smaller scale, it can be smart to seek the counsel and expertise of trained restorers like our SERVPRO team. There are ways that you can help this process to be more seamless and efficient, getting you and your family back into the property as promptly as possible.

You might not have a great idea of what to expect when professionals arrive to handle fire damage in your New Haven home, but we do our best to explain the entire process, answer questions, and address concerns as our team sets up for mitigation and ultimate cleaning and restoration of the property. With how quickly these symptoms can spread and worsen, especially conditions like soot and smoke odors, it is vital for our team to set up and get started immediately.

Preparing for the arrival of our professionals is much more than getting you and your family out of the house, as there are steps that you can take to ensure that there are no delays in getting work started. Here are several suggestions to help prepare your home for the full restoration phases to come:

    •    If it is safe to be in your property after the fire gets extinguished, take a moment to collect any irreplaceable items and move them to safe areas of your home. If individual treasured belongings have become damaged by the fire, speak with our SERVPRO team about restoring them via our contents department.
    •    Take a few moments to close off vents and registers of your HVAC system to prevent further spread of soot, smoke, and other effects.

There are many elements of fire loss recovery that homeowners look to our SERVPRO of New Haven team to address. No matter when a disaster strikes, you can count on our skilled team to arrive quickly with the equipment and products to help. Give our specialists a call anytime you need us at (203) 234-1100.

For more about New Haven click here.

We Are Available 24/7 For Your New Haven Home After A Flood Disaster

8/11/2019 (Permalink)

We have the specialized equipment, expertise and experience to restore your home right away after you experience flood damage.

An Ocean Based Storm Can Cause Flood Damage to Your New Haven Home  

Flood damage is a nightmare for any homeowner. If floodwaters get inside of your home, they can ruin floors, equipment, electronics, furniture, clothing, and even the very structure of your house. For this reason, you need to contact professional help as soon as the problem begins, as water damage is much easier to remediate if dealt with swiftly. 

The flood damage inside your New Haven home happened while you were away at your day job. The storm hit swiftly and suddenly, bringing intense winds and heavy rainfall right to your door. Unfortunately, the winds were so bad that the currents forced a tree to fall right next to your home, which plunged a hole through a large window in your dining room. When you find the damage in your dining room, the best thing you can do is to reach out for help as soon as possible. 

Here at SERVPRO, we focus our services around being there when you need us. Day or night, weekend or weekday, our highly trained technicians are ready to help you. Our water damage restoration technicians are Institution of Inspection, Cleaning and Restoration-certified (IICRC,) and ready to face any situation that they may find in your home. Remember, at SERVPRO, our technicians always rush to get to your home, so we can make it "Like it never even happened." 

When our technicians get to your home, the first thing we can do is inspect the flood damage and figure out if the water is classified as black water. Black water often happens when flood waters overrun contaminants, such as bio-waste, chemicals, and hazardous materials. However, since the waters that got into your home were mostly rainwater, the water inside of your home doesn't meet the requirements to be considered black water. For this reason, our SERVPRO techs can choose to use rover-mounted extractors to remove the standing water. Extractors come with a heating element inside, making them excellent at removing water and drying objects like carpets at the same time. 

Once the standing water is gone, SERVPRO can check to see if any water damage remains behind in your dining room. If a moisture meter, or a thermal imagining camera, reveals that there is additional moisture in your home, our techs can bring in equipment designed to remove it. 

Should an intense storm cause flood damage in your home, never wait to get help. Communicate with SERVPRO of New Haven by dialing (203) 234-1100. We're ready to help you whenever you need us. 

See more about New Haven.

Commercial Hospitality Enterprises Benefit from Rapid SERVPRO Water Loss Mitigation

7/20/2019 (Permalink)

Don't Let Water Damage Dampened Your New Haven Hotel Guests Vacation--Call SERVPRO for Restoration

Water Damage in Your New Haven Hotel

Among the biggest threats to your New Haven hotel is the guests that you attract to the premises. Often people do not treat these rented rooms or the utilities piped to each unit with the same respect and regard as they do in their own home, and as such, negligent accidents can happen at any time. Overflows from sinks and tubs are the most common, often attributed to a malfunctioning or poorly installed failsafe drain system intended to prevent water levels from reaching the brim of the bathroom fixture. The result is substantial water loss in the bathroom areas of a guest’s room that can quickly spread into the main area and to adjoining units without the appropriate mitigation and water removal.

Water damage in New Haven hotels threatens more than just any immediate guests inconvenienced or required to locate. Your ability to handle these emergencies in real-time can often become a direct reflection of your reputation in the community, and can even later bolster more business and repeat business. Even with moderate-sized extraction and drying equipment likely purchased for your maintenance and custodial teams, the best solution is to reach out to skilled professionals like our SERVPRO responders.

The longer that emergencies like this wait for complete drying, the more units and guests that become affected. Not only does this displace more of your paying customers, but it also directly impacts your online rating in forums travelers use to determine the quality of your establishment. Our SERVPRO team can implement multiple extraction tools and drying units suited for the specific scope of the damage present. With the right thorough drying approach, materials like tile and even wood vanity fixtures can avoid getting removed and replaced.

The ability to double-check our efforts with infrared imagery and hygrometers can show management and the hotel owner our progress. This non-invasive approach prevented removal and controlled demolition, where it has not become necessary.

Every hour can mean more disaster and damage to your area hotel, so do not waste time in getting this situation resolved as quickly and confidently as possible. Trust our SERVPRO of New Haven specialists to arrive quickly with a deep inventory of tools and products to help. Give us a call anytime at (203) 234-1100.

Click here to visit New Haven

Don’t Try and Tackle Flood Damage in Your New Haven Residence Alone

7/16/2019 (Permalink)

Flood damage to your New Haven home can be tiresome to deal with alone. Contact the professionals at SERVPRO today for remediation assistance.

Responding to Several Aspects of Flood Damage in Your New Haven Home 

You may consider a storm as a single event, but it can damage your property in many ways. Lighting and falling debris such as tree branches can punch holes in the roof while the strong winds can blow up windows. All these problems create ways for water to reach the interior of your house and cause widespread damages. A fast response can help save your New Haven home when such an incident happens. 

Protecting the property from further deterioration is a crucial step when responding to flood damage in your New Haven home. Various steps can help you achieve your intended goal of protecting the property from further damages. Sealing any openings can help prevent keep out weather elements, while quick water extraction helps prevent problems associated with unfettered permeation of water. Our SERVPRO technicians help by boarding up the house and installing roof tarps securing it. We also bring high capacity water extractors to remove any standing water quickly. 

Storm waters affect building materials in many ways. The materials on the floor such as carpets, tiles, or floorboards bear the brunt because no matter where the water breaches the property, it is likely to end up on the floor. Contaminated water soaks into carpets ruining them completely through staining and contamination. Wood expands when it absorbs high amounts of water so floorboards can buckle at the joints or rot if not dried properly. Our SERVPRO technicians remove the existing carpet and pad for disposal. We also help install the new one when cleanup is over. We also use various moisture detection and drying equipment to remove moisture, including: 

LGR Dehumidifiers 

Centrifugal Air Movers 

FLIR Thermal Cameras 

Moisture meters 

Thermo-hygrometers 

Flooding incidents leave properties dirty with a combination of debris from damaged items within the structure and materials swept in by ranging water or strong winds from outside the structure. A thorough clean up is, therefore, necessary to restore the property to its preloss state.  Our SERVPRO technicians clean all affected contents, including furniture, draperies, and upholstery. We also clean floors, walls, and other parts of the structure to achieve sanitary levels. 

Consulting a professional restorer can help you deal with any aspect of flood damage. Call SERVPRO of New Haven at (203) 234-1100 to assist. We're Faster To Any Size Disaster. 

Click here to see more about New Haven. 

Don't Delay: Fix Storm Damage Right Away

6/19/2019 (Permalink)

The wet spring and early summer in the northeast tests even the strongest structures

When you have water damage, you will quickly decide “Who do I call to dry water damage” and “Who fixes water damage?"

Consider these common scenarios: A second floor supply line leaks and water pours through the downstairs ceiling and soaks hardwood floors; A pipe bursts on first floor and water soaks carpets and the tile on the kitchen floor; You come home to a house soaked with humidity with wet walls, a saturated ceiling and standing water in the basement.

Clearly in these cases, you call SERVPRO of New Haven for help.

But when it comes to rain, wind and storm damage, where the full impact of damage is not as obvious, you may be tempted to mop, towel and fan. Here are a few things to consider:

Wet Seeks Dry: This means that water is always trying to seep into dry building materials and contents.  Depending on how long the water has been there the moisture can cause warping, delamination and the staining.  

Just as it takes time for moisture to find its way into flooring and drywall, it takes time and a strategy to get the water back out. The Experience, Education and Equipment of a professional mitigation company are often required.

Secondary Damage from a Water Loss Can Exceed the Original Damage: The Insurance Industry has a thick book of suggested guidelines for contractors dealing with water damage.  Experience has shown that house floods ruin finishes, compromise the bones of a home and create a health hazard.  The insurance industry is event driven.  This means you should report water intrusion as soon as you see it.  Your home may have damage that allowed the water to intrude.  In order to be covered, you need to report that right away.  Our team of mitigation and repair professionals will help identify the source of intrusion and make the necessary repairs. 

SERVPRO Team Randolph Has Seen It Before: We address variations of the situations described above hundreds of times a year.  The only common factors are water and the worry that things are going to be fixed.  We understand water and we understand that no matter how familiar your issue is to us, it is scary, frustrating and upsetting to you. 

In the rare case we come across a situation we have not seen before, we can reach out to our SERVPRO network for guidance and advice. SERVPRO is the largest and most trusted company by consumers nationwide.

New Haven area HomeOwner Water Damage Tips

4/9/2019 (Permalink)

New Haven area water damage

If you experienced water damage in your home in the greater New Haven, West Haven or Hamden areas, here are some tips to help get your home back in shape. You can consider these actions until SERVPRO shows up:

  • Shut off the water source if possible
  • Remove excess water by mopping and blotting
  • Remove and prop up wet upholstery cushions for even drying
  • Place aluminum foil or wood blocks under furniture legs
  • Hang furs and leather goods separately at room temperature
  • Remove oriental or other colored rugs from wet carpeting
  • Do not use a household vacuum to remove water
  • Do not turn on ceiling fixtures if ceiling is wet, and keep out of areas where ceilings are sagging from retained water
  • Do not leave books, magazines or other colored items on wet carpeting

For more water damage tips, follow this link

If you have any questions, please call us at (203)-234-1100.

Fire Damage tips for New Haven area Homeowners

4/9/2019 (Permalink)

Cleaning up after fire damage in a New Haven home

If you have experienced fire damage in your New Haven, West Haven or Hamden home, here are some important things to know before SERVPRO gets there:

  • Limit movement in the home to prevent further damage
  • Place dry colorfast towels or old linens on carpeted traffic areas to prevent more soiling
  • If the electricity is off, empty the freezer and refrigerator and prop the doors open
  • Wipe soot from the chrome on kitchen and bathroom faucets and appliances then protect them with a light coating of lubricant.
  • Do not attempt to wash any walls or painted surfaces without first contacting SERVPRO
  • Do not attempt to shampoo carpet or upholstered furniture without first consulting with SERVPRO
  • Do not attempt to clean any electrical appliances that may have been close to fire or water without consulting a repair service.

For more tips about Fire Damage, follow this link

These tips are important and will help you get back into your home as soon as possible. If you have any questions, call us at (203) 234-1100

Spring Cleaning Time!

3/20/2019 (Permalink)

Spring returns! Time for Spring Cleaning with SERVPRO

Happy Spring!

For some the Winter is too short, and for many, it's about time that Spring has appeared.

As we begin to move our lives back outside and let some fresh air in; it's time to think of seasonal things like Spring Cleaning. Here are a few tips from the SERVPRO Team Randolph varsity cleaning squad:

Wipe down your walls and ceilings: vacuum from top to bottom and remove dust.  If your walls are dirty a mild detergent can bring new life.  SERVPRO Wall’n All is our House Favorite and if you call us, we’ll bring you some . We can even clean the walls for you.  A mild detergent will add a subtle spring fresh scent to the room.

Vacuum and Shampoo rugs: 80% of what is coming out of your rugs is coming out from vacuuming.  We can help with the steam cleaning.  If you want to do it yourself, make sure you know what type of carpet you have and that it won’t be damaged by the process.   Call us either way if you have any concerns.

Inspect your Ducts: If your ducts haven’t been cleaned in a few years, or if you have pets, unscrew a duct, stick your phone in and take a picture or two.  If you don’t like what you see, call us.  We’ll schedule a duct cleaning.

We know you have plenty to do come Spring.   If you do these few things, your home feel as fresh as the Great Outdoors.  We’re here to help.

Cleaning Tips from the Varsity

3/20/2017 (Permalink)

Changing batteries in your smoke alarms is too important of a thing to remember to put on a list with anything else. Daylight Savings is the perfect, proven day.  

So what about everything else? Here are a few tips from the SERVPRO Team Randolph varsity cleaning squad:

Wipe down your walls and ceilings: vacuum from top to bottom and remove dust.  If your walls are dirty (parents!) a mild detergent can bring new life.  SERVPRO Wall’n All is our House Favorite and if you call us, we’ll bring you some . We can even clean the walls for you.  A mild detergent will add a subtle spring fresh scent to the room.

Vacuum and Shampoo rugs: 80% of what is coming out of your rugs is coming out from vacuuming.  We can help with the steam cleaning.  If you want to do it yourself, make sure you know what type of carpet you have and that it won’t be damaged by the process.   Call us either way if you have any concerns.

Change your Power Strips.   If they are older than the equipment plugged into them or if you can’t remember when you bought them, get new ones.   This is a big deal in fire prevention.

Inspect your Ducts: If your ducts haven’t been cleaned in a few years, or if you have pets, unscrew a duct, stick your phone in and take a picture or two.  If you don’t like what you see, Call Us.  We’ll schedule a duct cleaning.

We know you have plenty to do come Spring.   If you do these few things, your home feel as fresh as the Great Outdoors.  We’re here to help.

Mold Tips... Don't be Afraid to Ask

2/14/2017 (Permalink)

The wet winter and fluctuating temperatures create a favorable environment for mold issues this spring. Changes in weather create stress on structures.  Structures that are stressed are prone to moisture and water issues.   Mold is a secondary damage to water damage or excessive moisture.  Preventing mold is a matter of keeping a structure dry by quickly repairing or cutting off a source of moisture and when you have a leak or larger issue, having it properly repaired.


Here are some Mold basics from Team Randolph:



  1. Mold exposure can cause health effects.

  2. The best way to control indoor mold growth is to eliminate sources of moisture.

  3. If mold is a problem in your home or school, you must clean up the mold and eliminate sources of moisture. Do this by fixing the source of leaks; reduce humidity in the atmosphere with proper ventilation and dehumidification if necessary; properly dry all building materials and furnishings if you have a floor or major leak.

  4. Insulate around windows and piping to minimize condensation on cold surfaces.

  5. Mold can only grow on organic materials (wood, paper, carpets and foods).

  6. The EPA recommends that homeowners limit their mold cleaning to small effected areas, 3ft x 3ft. The reason is mold spores are very difficult to kill and it is very easy to cross contaminate an area with the invisible spores.


SERVPRO Team Randolph is certified to clean and remove mold and we are happy to answer any questions you have. Give us a call if you want to discuss a mold issue or are in need of help.

Flood or Water Damage: What Do You Do

2/5/2017 (Permalink)

When you have water damage, you will quickly decide “Do I need help?” and “Who do I call for a flood?”

Consider these common scenarios: A second floor supply line leaks and water pours through the downstairs ceiling and soaks hardwood floors; A pipe bursts on first floor and water soaks carpets and the tile on the kitchen floor; You come home to a house soaked with humidity with wet walls, saturated a saturated ceiling and standing water in the basement.

Clearly in these cases, you call SERVPRO Team Randolph for help.

But what if the damage is not as obvious and you are tempted to mop, towel and fan. Here are a few things to consider:

Wet Seeks Dry: This means that water is always trying to seep into dry building materials and contents.  Depending on how long the water has been there the moisture can cause warping, delamination and the staining.  Just as it takes time for moisture to find its way into flooring and drywall, it takes time and a strategy to get the water back out. The Experience, Education and Equipment of a professional mitigation company are often required.

Secondary Damage from a Water Loss Can Exceed the Original Damage: The Insurance Industry has a thick book of suggested guidelines for contractors dealing with water damage.  Experience has shown that house floods ruin finishes, compromise the bones of a home and create a health hazard. 

Team Randolph Has Seen It Before: We address variations of the situations described above hundreds of times a year.  The only common factors are water and the worry that things are going to be fixed.  We understand water and we understand that no matter how familiar your issue is to us, it is scary, frustrating and upsetting to you. 

In the rare case we come across a situation we have not seen before, we can reach out to our SERVPRO network for guidance and advice. SERVPRO is the largest and most trusted company by consumers nationwide.

For SERVPRO Team Randolph there are no impossible messes. The cleanup begins with a call.

Don't Forget Your Agent

1/25/2017 (Permalink)

When you face unimaginable damage at your home or business, Team Randolph and your insurance agent are ready to help.

If you suffer a property loss, your agent is your ally.

Your agent is the person who is trained and licensed to help you buy appropriate coverage for repair or replacement of your stuff if you suffer a disaster, like a fire, flood, burst pipe or mold.  

While you may not give your agent much thought over time, Team Randolph sees them in action every day.

Agents understand your policies. This alone provides valuable reassurance during a disaster and the mitigation process.  Consider:  your condominium (rugs, walls, ceilings, furniture) are soaked by flood in a neighboring unit.  In this case, there likely are three policies in effect: yours, neighbors and owners’ association.

The lines of coverage are not always clear. Your agent knows this and knows your policy.  You just want your stuff dried, cleaned and repaired; and to get on with your life. 

Team Randolph lives in the disaster world and we know what to do and who to speak with to minimize the disruption to you. That is why we are such fans of engaged agents. 

Property Manager Partnerships: A Win-Win

1/10/2017 (Permalink)

Property Managers as Partners

The winter months can create significant challenges for property managers. Snow and ice don’t have the predictability of grass and shrubs.   Further, grass and shrubs don’t cause ice damming and pipe freezes.  

How you react to the challenges of winter can set the tone of your relationship with HOAs and association boards come spring and summer. Your clients are likely to forgive you for that which you can’t control so long as they constant progress toward restoration of their lives, starting yesterday.

Team Randolph recognizes the urgency to react and to immediately build a recovery plan when we partner with property managers. Winter months aren’t the time for training in front of upset tenants.  Our crews receive technical and service training to identify a situation and do the right thing and to be sensitive to a situation.

Our office works with our partners to make sure documents flow through the right channels which simplifies settlement whether there is a claim or the job is a direct pay. We also anticipate and recognize coverage issues so that tenants and owners understand how the claim will be settled.

The SERVPRO brand is the most recognized and respected brand in the mitigation industry so your first decision to call on Team Randolph should be an easy one. No one gets fired for hiring the industry leader.

Keep Summer Safe

7/14/2016 (Permalink)

Soil Embers

Public Service Announcement – Keep Summer Safe

A: Three

Q:  How many fires has Team Randolph mitigated in the last year that started in potted plants?

Potting soil is comprised of peat, bark, perlite and coconut coir.  This highly flammable mix can turn a lazy afternoon on a deck to tragedy with the tamping of a single cigarette butt.  If you doubt it go to the Wizard of Oz (or Google) and type in “fire potting soil”.  The picture is not pretty.  

Dry potting soil requires only a tiny catalyst to begin smoldering and this is significantly underappreciated hazard. What’s worse the embers can expand unseen and burn out the bottom of a plastic hanging planter box. 

Avoid tragedy by using ashtrays, keep  your plants watered, use clay pots, keep  combustible material away from plants, and dispose of potting soil carefully.

Virus Cleaning

6/10/2016 (Permalink)

Human Viruses

Team Randolph  technicians are trained to clean virus infected  areas,  including those affected by  Norovirus, C. Diff, and Mersa.  The viruses can bring productivity in a workplace or school to a standstill.

 Norovirus alone affects between 19 and 21 million people each year, according to the Centers for Disease Control and Prevention.  

“You can get norovirus from an infected person, contaminated food or water, or by touching contaminated surfaces,” according to the CDC. 

Clostritium Difficile, C. Diff is a bacterium that causes colitis.  People who take antibiotics for an extended period of time are particularly vulnerable.   The bacteria originates in feces and is spread by healthcare workers or by contact with any surface that are contaminated, such as toilets and other places in bathrooms.

MRSA is a staph infection resilient to many antibiotics.  MRSA is spread by skin to skin contact.  At risk populations include high-school wrestlers, child care workers or people who live in crowded conditions.    Symptoms include painful red bumps that can turn into abscesses, according to the Mayo Clinic.   If the bacteria burrows into the body it can cause potentially life-threatening infections.

MRSA can be spread by contaminated items so once detected it is important to sanitize any potentially affected areas.

If your workplace, home or school is affected with these or other viruses, call SERVPRO for New Haven/Waterbury/Naugatuck Valley or No. Westchester County.  We will work with you developing a cleaning strategy that causes the least interruption. 

Damage from a Storm: Go Big and Go Green

3/4/2016 (Permalink)

If you have ever had a weather related emergency, such as a flood, tree fall, pipe burst you may have experienced the frustration of calling for help only to find you would be put on a list and gotten to when you’re gotten to.  If you have not had a weather or event related issue at your home or business, good.  If you ever do, here’s a few things to keep in mind:

1)     Everyone you reach out to, whether a plumber, tree company or SERVPRO wants to help you and as quickly as possible.

2)     When an area is affected, whether by a microburst, hurricane or deep freeze, the damage is common.  In other words, if your pipes freeze when the temperature drops from 40 to seven over a 24 hour period, the same thing is happening all around you.

3)     Immediate response resources in an area are always limited.  Your plumber of 15 years can not hire additional crews overnight, as much as he would like to.

So when this occurs, it pays to Go Big.

At SERVPRO of New Haven, our first question is always: Is the source fixed or do you need help fixing the source? As the largest SERVPRO in Connecticut, we work with a huge network of trades people and labor and can often recommend someone to help out.  Once the source is fixed, our large trained staff supplemented by experienced labor and euqipment sources from all over the tri-state area will be rolling.  

Whether its factory fire, burst water heater or a tree on a house, We are Ready for Whatever Happens.

We're Ready, Are You?

2/11/2016 (Permalink)

If you are a commercial or residential property manager or condo association member, you should be dreading the swirly wind emoji on the accuweather app every bit as much as the single and negative termperatures we face this weekend.

Here are a few remiders from SERVPRO of New Haven and Connecticut Reconstruction Services:

Make random inspections of heat and air units, particularly those with external access.  Specifically, look for insulation that has settled and no longer covers pipes as intended.  

Reinspect any plumbing or external work to make sure proper installation is in place and that there are no vents where cold air can blow in.

Check doors, windows and heat in vacant units.

Remind tenants of protocol for reporting any water situation and not to ignore any signs of water intrusion or leaking.  Let them know you are prepared for anything that happens.

If you have vacancies, you should consider relocation options for renters in the event there is displacement. 

Make sure your on-call crews are ready to roll and that there is back up.  There should also be clear protocol for structural emergencies that includes calling TEAM RANDOLPH at 203-234-1100 or 914-241-8100.

Food Disasters... We Aren't Talking Mom's Meatloaf

2/9/2016 (Permalink)

Whether it is a smoke condition caused by a fire in the prepared food section, an oven fire in a manufacturing facility, or fire suppressing chemicals spread over 40 tons of fresh fruit, the disasters that effect food companies present some pretty awesome challenges. 

Wrong decisions early on can open a Pandora's Box of liability issues even before the matter of cash flow and fulfillment come into play.

-- Companies with sophisticated business system back ups can be stymied when they realize two days after a small fire that their regular staff lacks the knowledge to clean soot and deodorize after a small fire.

-- Distribution companies turning 50 tons of fresh fruit every week trip when they fail to secure hauling capacity and a destination for destruction of a warehouse brimming with imported product during high import season.

-- A small chain store manager must decide in hours whether to do a partial open of a store or incur the cost of extended, nighttime cleaning time. nighttime cleaning mitigation.

These are a few of the many real-world challenges we have solved over the past year.  There are many more.

Our approach to commercial losses is to stabilize and then meet with affected parties to understand the goals of all affected constituencies. 

Team Randolph is comprised of business and mitigation professionals that understand the financial, cultural and structural challenges of any disaster.

In a perfect world we meet, discuss and put a communication chain and decision tree in place.   Regardless, when the wheels come off, we've got your back.

Beware the Penetrating Power of Bitter Cold

2/8/2016 (Permalink)

We find trouble wherever it's lurking

Roof and insulation issues don't reveal themselves on warm, sunny days.  The next couple of weeks are going to be bitterly cold with swirling wind and snow.  With cold, wind and snow will come pipe bursts, ice damming and other unfortunate breakdowns.  

SERVPRO of New Haven  and our sister company Connecticut Reconstruction Services stand ready to put your home or business back in pre-loss condidition.

Our professionals follow IICRC protocols to make sure that your structure is fully restored and there are no secondary concerns, like mold.  Not only will the structure be like new but you will receive everything you need to file a claim with your insurance company if you choose.

Our process includes: identifying all the sources and types of water; monitoring of atmospheric and material considitions for drying analysis; a comprehensive diagnostic inspection for trapped or hiddent moisture; removal of wet materals; removal or containment of furniture; carpet and Pad service; application of disinfecting and deodorizing agents if necessary; utlization of specialized drying equipment; and disposal of refuse.

While the mitigation is taking place, CRS works with your insurance carrier so there is a seamless transition from cleaning to repair.   The same team sticks with you the whole way.

We don't wish ourselves on anyone but when issues come up, we are ready to help.                                           

While You Were Enjoying the Weather...

1/25/2016 (Permalink)

In the Northeast we know that the brief but fierce snow last weekend is but the first strike of real winter.  In a few weeks, the November rounds of golf and endless summer are likely to be distant memories.

At SERVPRO of New Haven we are more than ready.  We are fielding the strongest team in many years.  Our Crews spent the last four months doing intensive training in all aspects of the mitigation business.

We had 10 different people pass our internal water certification course which is built on the foundation of SERVPRO and IICRC best practices.  The course consists of reading, video and a mentoring program with our Managers.

We achieved five new IICRC certifications among our crew members and managers.

And we implemented general service training so every business and home owner will receive outstanding communication and conduct from everyone wearing the SERVPRO uniform.... and yes we got spiffy new uniforms.

Why?  SERVPRO of New Haven is committed to setting the standard of excellence in both residential and commercial large loss.

Our training programs assure that we man every job with experienced supervisors versed in industry expectations and best practices.  From our 33K square foot facility in the heart of the state, we are ready to respond for anything from a small issue at a condiminium to a major commercial event.

We don't wish ourselves on anyone but we are ready to help when the unexpected does happen.

Latex Foam reopens two weeks after fires

7/16/2014 (Permalink)

Firefighters are on scene in the aftermath of an early morning fire at the Latex International on Thursday, June 26, 2014.

SHELTON -- The prospect of Latex Foam reopening two weeks after two significant fires was doubtful.

But that's what happened Monday, as many of the company's 150 employees returned to work.

"It was a tremendous undertaking by everyone," said Allen Randolph, owner of SERVPRO of New Haven, Waterbury, the Naugatuck Valley and northern Westchester County which managed the cleanup. "Half of our staff lives in the Valley. We consider the Valley our home turf, so we're proud to have helped save these jobs."

Mayor Mark Lauretti said he drove by the company Monday morning and noticed the parking lot was full.

"This is good news for those who are employed there," the mayor said. "People need to work. They need the paycheck to pay their bills and feed their families."

Attempts to reach officials at Latex Foam by telephone were unsuccessful Monday. The general voicemail box was full and not accepting new calls.

Randolph credited David Fisher, Latex's chief executive officer, and the company's insurance team with providing the necessary resources to get the business back in operation.

Fisher "told us early on that it was his expectation to reopen July 14 and it was our job to do it," Randolph said. "There was never any discussion of failure to meet that goal."

There may not have been any discussion, but there were obstacles, like the second fire which struck just four days after the devastating first one that had required firefighters to pump more than 150,000 gallons of water on the blaze.

It seems black clouds have loomed over Latex Foam, which arose from the ashes of an arson that destroyed its predecessor -- Sponge Rubber Products -- on March 1, 1975. There was also the catastrophic 2001 weeklong fire that consumed the company's Ansonia headquarters, sending the company to its present River Road site. And two company executives are serving federal prison terms for embezzling $3.5 million. And there is the current bankruptcy petition to reorganize $29 million in debts.

The June 26 and 30 fires could have been the final straw.

"We were about 90 percent finished drying the basement when the second fire struck on June 30 at 11 a.m.," Randolph said. "That was a smaller fire and a lot less water was used."

But Randolph's crews, which worked 24 hours a day, seven days a week and at times numbered 170 people, attacked the clean-up in three stages. SERVPRO brought in extra employees from their Rhode Island, New York and Tennessee companies and members of ERS Services in Indiana to clean inside the machinery.

The first cleanup, which began June 26 and ended July 2, involved drying and cleaning the offices. The second, which ended Sunday, involved drying, cleaning and disinfecting rollers, conveyors, presses, machinery, pipes, rollers and conveyors through which the product moves.

The third stage, which is still progressing, involves cleaning non-critical working areas.

During the cleanup, Randolph said, SERVPRO brought in 200 air movers, 17 scissor lifts, a gigantic trailer-based desiccant dryer which removes condensation from compressed air and "a lot of guys with mops and wet-vacs."

mmayko@ctpost.com, 203-330-6286

Categories

Archived Posts